15 7.3 Claims Received The supplier receives complaints If the supplier receives a compliant product or similar product, the supplier makes the supplier available to the customer, the supplier must notify the customer immediately. The client will refer the complaint to the client`s complaint management system (21 CFR) and verify and evaluate the complaint to determine if an investigation is necessary. The customer will inform the supplier of the decision, identify it or not. If the customer needs the supplier`s help in the investigation, the customer will follow the correction measure described above by the customer. If the customer receives a complaint about the product provided by the customer, the customer will enter the complaint into the customer`s complaint management system (21 CFR) and verify and evaluate the complaint to determine if an investigation is necessary. If the customer needs the supplier`s help in the investigation, he or she follows the correction measure described above by the customer. 7.4 Medical Device Notification If the supplier submits a medical device report for the product or similar product, the supplier makes the supplier available to the customer, the supplier must notify the customer immediately. The supplier and the customer work together to exchange the information necessary to effectively manage the supplier`s medical device report in the customer`s event files. 7.5 Corrections and Moves If the supplier makes corrections or moves for the product or similar product, the supplier makes it available to the customer, the supplier must notify the customer immediately. The supplier and the customer cooperate in the exchange of information necessary to effectively manage the supplier`s rectification or withdrawal report in the customer`s rectification and removal files. 8 Audits 8.1 Supplier Facilities Customer Audits The supplier will allow the customer or its authorized representative to conduct audits of the supplier`s facilities, systems, documentation and other requirements in connection with this Agreement. Medical Device Quality Convention Model Page 15 on 17 Supplier management and purchase processes within ISO 13485:2016 have extensive updates all aimed at reducing risk: supplier, product and patient.